Hosting Plans
Quality services to host your personal or business website at competitive prices!
Register Domain Names
Secure, affordable, easy to manage!
Web Design Services
Creative, original sites designed with you in mind.

Phone: 407-672-1257
Toll-Free: 877-771-0993
Fax: 407-678-4751

Email: support@quasar.net

Pre Sales - Billing - Account - Technical

Pre Sale Questions

1. What is web hosting?
Web Hosting is the renting of web space from a web server in order to host your web site. Renting web space for web hosting is similar to renting an apartment. You pay a monthly fee to lease the apartment you will live in. With web hosting, you pay a monthly fee to the hosting company to lease the web space you will place your website contents in.

2.If I buy a hosting plan today can I upgrade later on when my site grows? Will i get charged for upgrading?
Yes, you can upgrade at any point. Just send an email to sales@quasar.net and let us know which plan you want to upgrade to, we will prorate what you have used so far of your current plan cost. No there is no charge for upgrading in hosting plans!

3. Do I have access to update my site 24 hours a day?
Yes. Your site is available to you via FTP 24 hours a day.

4. Can I register my domain name with you?
Yes, go to www.creation-nation.com/domains for more info.

5. Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.

6. Can I try your system before deciding?
Sure, we can give you a 30 day money back promise, if we fail we provide what is outlined in our website, we will refund you all your money.

7. Can I host adult related sites?
We do not host pornography of any kind (please see our terms of services for more details). We will however host sites that children don't frequent... for example, Comedy Clubs. Please email Dena to discuss the site in question PRIOR to signing up with Creation Nation..

8. How soon will my account be activated?
Most accounts are activated instantly! In the case we need to confirm billing, we will contact you. 99% of the time, account activation is instant!

9. I already have a domain, can I use it with your hosting? what are the steps?
Yes,if you already have a domain you can use it with our hosting. Please read here for more information.


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Billing Questions

10. Can I prepay for an additional monthly data transfer/bandwidth?
Not on the creation-nation server. If you need more monthly data transfer, you need to upgrade your account. If you need extra bandwidth for only one month, please contact sales to discuss your options when you are about to exceed your limit. It is, however, possible to get additional 'ala carte' bandwidth and other services on some of the other servers in our network.

11. What will happen when my site go over the data transfer limit?
The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

12. I don't have credit card. Can I send a check or money order?
Yes. If you want to send us a check or money order, please contact billing@quasar.net to receive paper invoices and instructions.

ONLY US or CANADIAN FUNDS ARE ACCEPTED. All amounts are listed in U.S. Dollars. Please make sure to send the following info: Your full name, your email, what domain you would like to use, whether you want us to register it (if you want us to register it for you through Enom or Wild West Domains (GoDaddy) please add an extra $10.95 for the one year .com, .net, or .org domain registration) or if you have an existing domain, and what plan you are paying for. If you prefer to register the domain yourself or if you are interested in different extensions like .biz, .info or the alternative domains that resolve in the ORSC Root Zone, please visit http://domainnames.quasar.net.

If you enjoy GoDaddy for registrations you can use this link to our account there: http://makedomains.com or if you're an existing Network Solutions customer and want to stay that way we can offer you discounted registrations and renewal fees by moving your NSI domain into our Premier Partner account. Please email register@quasar.net for more details. (We handle renewals for you and consolidate your renewals with your invoice for hosting and other services.)


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Account Questions

13. Do you support subdomains?
Yes, we support subdomains. The amount of subdomains wil depend on the plan you purchase.

14. What is a subdomain?
A subdomain is any term you want before your domain. For example you have a domain www.x.com and say you want to create another webpage. You can create a subdomain another.x.com and it can be an entirely separate website. This is a domain as well (known as a SLD: Second level domain). So it is a very nice feature to have.


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Technical Questions

15. What DNS should my domain name point to?
For accounts activated on or after July 16, 2004, please set the nameserver information for your domain to: NS1.QUASAR.NET and NS1.CREATION-NATION.COM Accounts created before July 16, need not change their DNS settings however it's recommended they do so for additional reliability and then by letting us know if you plan to do so.

16. I have been notified that my account has been set up but my site is still not active.
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. If you are moving an existing domain to us contact us directly for possible options to speed up the process.

17. What version of perl are you running?
Our servers run Perl 5.6.1

18. What version of PHP are you running?
Our servers use PHP 4.2.3 click here to see php.info

19. What servers do you run?
The Creation Nation server is an Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers with 1024 MB of Ram. We have different types servers in our network geared toward different needs. If you are not sure what you need, feel free to contact us first for our recommendations.

20. Bandwidth Connection lines:
All our servers are on a minimum of a Multiple Multihomed OC3 and OC12 connections 100 Mbps. Please see our network page for more information about what this means to you!

21. Which brand of control panel do you use? Can I see a demo?
We use www.cpanel.net, it has tremendous features. It's worth and additional five dollars a month, but we include it in most of our plans for free. There are some risks involved with using most any control panel server. We'll be putting up a page about this shortly so that you can compare the risks with the benefits. If you decide a control panel based server is not for you we have other servers on our network to accomodate you!

22. How Do I access my website control panel? CPanel may be accessed at http://www.yoursite.com/cpanel

23. What kind of hardware and software do you use?
We have to maintain a dynamic and competitive hardware base and strive to stay on the cutting edge of current technologies. We currently use systems featuring Hyper-Threading Technologies. On the software side, we use the industry standard RedHat Linux. Our other servers utilize different operating systems depending on your needs.

 

 
 
 

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